FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Lu's Star Cleaning, our goal is to ensure that our clients receive quality service at a fair and transparent price. We offer a special discount for clients who choose our monthly regular cleaning service, making it even more affordable to keep your home clean and organized on an ongoing basis. Additionally, our rates are clear, with no surprises, and adjusted based on the client's needs and the size of the space. We value the trust our clients place in us and work to provide the best value with personalized, high-quality services. We always discuss pricing openly, ensuring you know exactly what to expect.
- What is your typical process for working with a new customer?
The process at Lu's Star Cleaning begins with a thoughtful conversation to understand each client's specific needs. Luciene and her team always strive to learn more about the daily routine and preferences of the home, ensuring that the service is fully customized. From there, we schedule the service at the client's convenience, whether it's Deep Cleaning or Regular Cleaning. Our standout feature is our attention to detail and commitment to customer satisfaction, always creating a welcoming and safe environment, while also respecting the family's pets. Trust and relationships are essential to us, and that's what makes us such a special choice!
- What education and/or training do you have that relates to your work?
Luciene, the founder of Lu's Star Cleaning, has over two and a half years of hands-on experience in the cleaning industry, always striving to enhance her skills and ensure that her services meet the highest quality standards. In addition, Luciene and her team undergo continuous training to make sure they are always up to date with the best cleaning practices, proper product use, and efficient techniques. Lu's Star Cleaning values knowledge and care, which is reflected in the team's training to ensure that each client receives personalized, high-quality service that respects both the needs of the home and the well-being of its residents and pets. Our commitment to excellence is a constant priority, making us a reliable and dedicated choice.