FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
DAPrDAN offers a range of exterior home cleaning and maintenance services, with pricing designed to accommodate various homeowner needs. Customers can choose between one-time services and subscription-based plans. Subscription plans start as low as $89 per month and provide benefits such as affordable monthly financing, streamlined payment and communications, priority scheduling, virtual records management, and uniformed, background-checked personnel. These plans aim to maintain your home's appearance year-round with recurring services. For those interested in specific services without a subscription, DAPrDAN offers individual services with pricing that varies based on the scope and specifics of the job. For example, typical job costs range from $130 to $3,500. Additionally, DAPrDAN provides a risk-free guarantee: if you're not satisfied with the service experience, it's free.
- What is your typical process for working with a new customer?
DAPrDAN's process for engaging with new customers is designed to be straightforward and customer-centric: 1. Begin by ************************** 2. DAPrDAN utilizes smart technology 3. Service Execution: On the scheduled day, uniformed and background-checked technicians arrive equipped with high-quality tools to perform the agreed-upon services. 4. Quality Assurance: After completing the service, DAPrDAN conducts quality control checkpoints to ensure the work meets high standards and your expectations. A formal project report is emailed to you with photos describing what was accomplished, what was discovered and DAPrDAN's recommendations. 5. Follow-Up: Customers have access to an online portal for virtual records management and can expect streamlined communication for any future needs or questions. Throughout the process, DAPrDAN emphasizes clear communication and professionalism to ensure a seamless and satisfactory experience.
- What education and/or training do you have that relates to your work?
DAPrDAN emphasizes professionalism, safety, and quality in all of its exterior home cleaning and maintenance services. While the company may not promote traditional institutional “education” (like college degrees) as central to its value, it does focus on relevant industry-specific training, certification, and process discipline to ensure high standards. Here’s how DAPrDAN equips its team: Training & Certifications: - In-house technician training: All service techs go through a company-specific onboarding and ongoing training process to master equipment use, safety protocols, and quality standards. - Safety Certifications: Team members are trained in ladder safety, roof safety, and working-at-heights protocols — crucial for roof, gutter, and window cleaning. - Background-Checked Technicians: Staff are vetted and trained to be both technically skilled and trustworthy on clients’ properties. - Specialized Tools Training: Use of professional-grade power washing, soft washing, and glass cleaning equipment requires hands-on technical training, which the team receives regularly. - Environmental Standards: Training on eco-friendly cleaning solutions and responsible waste disposal practices. Process-Based Learning: - Standard Operating Procedures (SOPs) for every service type ensure that every technician follows a consistent, quality-first process. - Service Quality Audits: Techs are trained to conduct self-checks and are routinely reviewed for quality assurance. - Customer Service Training: Communication and professionalism are emphasized—DAPrDAN techs are trained to educate homeowners, answer questions, and respect property boundaries. Rather than relying on traditional classroom education, DAPrDAN invests in real-world, skill-based training to ensure technicians are prepared to deliver safe, high-quality, and efficient home care services—building trust through every interaction.