FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Boulder Peak Restoration, we want you to know that our pricing process is set up to protect your interests. First, we conduct a thorough on-site inspection, documenting all damages and taking detailed measurements. We then use an industry-standard software called Xactimate, which provides consistently updated local labor and material costs and a standardized estimating format that is recognized by insurance companies. This ensures accuracy, transparency, and fairness when generating your restoration estimate. Ultimately, the agreed-upon price is determined through discussions with your insurance provider, but our primary focus is to use our expertise and the standardized data from Xactimate to secure the compensation you rightly deserve—rather than accepting an insufficient settlement. Our goal is to protect your investment and ensure a fair and smooth restoration process.
- What is your typical process for working with a new customer?
We begin with site arrival and a thorough review of the damage. Next, we conduct a cost evaluation and create an estimate that will be part of the insurance claim. We then handle claim negotiations and work toward a resolution with your insurance company. Once everything is in place, we promptly start the restoration work to get your property back to its original condition as quickly as possible. This streamlined process ensures clear communication and efficient service from start to finish.
- What education and/or training do you have that relates to your work?
Boulder Peak Restoration is proud to be a licensed and bonded company, holding prestigious certifications from the Institute of Inspection, Cleaning, and Restoration Certification (IICRC). Our team includes certified Water Damage Restoration Technicians (WRT) and Fire & Smoke Damage Restoration Technicians (FSRT), ensuring top-quality service and expertise in handling water and fire damage restoration projects.