FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and designed to fit your budget. We charge per room for carpet cleaning and per item for upholstery cleaning. We offer special discounts for first-time clients, referrals, and package deals for multiple services. Please note that additional fees may apply for services like heavy stain removal, pet odor treatment, or same-day service. For a detailed and personalized quote, please contact us.
- What is your typical process for working with a new customer?
What is your typical process for working with a new customer? “We follow a simple and efficient process to ensure you receive the best service: 1. Initial Contact: We start by understanding your needs through a phone call or online inquiry. 2. Free Estimate: We offer a free, no-obligation estimate based on the details you provide. 3. Scheduling: We work with you to find a convenient time for the cleaning service. 4. Professional Service: Our skilled technicians arrive on time, equipped with all necessary tools and products to deliver top-notch cleaning. 5. Quality Check: After the cleaning, we review the work with you to make sure you are completely satisfied. 6. Feedback: We encourage feedback to continuously improve our services and ensure your ongoing satisfaction.”
- What education and/or training do you have that relates to your work?
I have gained valuable knowledge and skills through several years of hands-on work in the carpet and upholstery cleaning business. My experience includes understanding different fabric types, applying appropriate cleaning solutions, and using advanced cleaning equipment. This practical approach has allowed me to refine my techniques and consistently achieve excellent results for my clients.