FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive, designed to reflect the quality and efficiency of our work. Each project is unique, so we provide customized quotes based on the scope, size, and complexity of the job. If additional work is required during the project, we will discuss it with you beforehand to ensure there are no surprises. From time to time, we offer discounts for larger projects or repeat customers. We also provide free consultations and site assessments to give you an accurate estimate without any upfront commitment. Our goal is to deliver exceptional value while staying within your budget.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer begins with scheduling an in-person visit to assess the project site and discuss your specific needs and goals. During this visit, we take the time to gather all necessary project details and address any questions or concerns you may have. After the site visit, we promptly prepare a clear and detailed quote outlining the scope of work, estimated costs, and timeline. Once you review and approve the quote, we will send you a straightforward service agreement that outlines the project details, terms, and the steps we’ll take to complete the work efficiently and to your satisfaction. Throughout the process, we maintain open communication to ensure the project stays on track and exceeds your expectations.
- What education and/or training do you have that relates to your work?
I have a background in construction and business, which provides me with a solid foundation for managing excavation projects efficiently and effectively. I graduated from the University of Washington Foster School of Business, where I developed skills in project management, operations, and customer service. Additionally, I have hands-on experience in the construction industry, which has given me a deep understanding of site preparation, grading, and land-clearing processes. This combination of education and practical experience allows me to approach each project with a focus on precision, quality, and customer satisfaction.