FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Swift & Shine Cleaning, we offer competitive and transparent pricing tailored to meet our clients’ diverse needs. Here’s what you should know about our pricing structure: Pricing Models: • Per Cleaning: Ideal for one-time or infrequent services, we charge a fixed rate per visit. This rate varies based on the size of the area and the specific services required. • Monthly Packages: For regular maintenance, we offer monthly packages at a discounted rate. These packages include a set number of cleanings per month, ensuring consistent service and cost savings. • Per Square Foot: For larger spaces, especially commercial properties, we provide pricing based on the square footage to be cleaned. This method ensures accurate and fair pricing for expansive areas. Discounts: • Frequency Discounts: Clients who schedule regular weekly or bi-weekly services may qualify for discounts ranging from 10% to 20%, promoting consistent cleanliness and value. • Referral Program: We value your recommendations. Refer a new client to us, and both you and the referred client will receive a discount on your next service. Additional Fees: • Specialty Services: Certain tasks, such as deep cleaning, carpet cleaning, or post-construction cleaning, may incur additional charges due to the specialized equipment and expertise required. • Supplies: While we typically provide our own cleaning supplies, clients requesting specific products or brands may be subject to additional fees. • Cancellations: We understand that schedules can change. However, cancellations made less than 24 hours before a scheduled service may incur a cancellation fee. We are committed to transparency and will provide a detailed estimate before commencing any work. Our goal is to ensure you receive exceptional service tailored to your needs and budget.
- What is your typical process for working with a new customer?
At Swift & Shine Cleaning, our process for onboarding new clients is designed to be seamless and client-focused: 1. Initial Consultation: We begin by understanding your cleaning needs through a detailed discussion, either in person or over the phone. 2. Customized Proposal: Based on our consultation, we provide a tailored cleaning plan and transparent pricing. 3. Scheduling: We arrange cleaning sessions at times that are convenient for you, ensuring minimal disruption. 4. Service Delivery: Our professional team executes the cleaning plan with attention to detail and quality. 5. Feedback and Follow-Up: We welcome your feedback to ensure satisfaction and make any necessary adjustments.
- What education and/or training do you have that relates to your work?
At Swift & Shine Cleaning, our team possesses a comprehensive blend of education and training to ensure top-quality service: Certifications and Training: • Cleaning Management Institute (CMI) Certification: Our staff undergoes rigorous training programs provided by the Cleaning Management Institute, a renowned education and certification provider in the professional cleaning industry since 1964. This certification ensures our team’s proficiency in the latest cleaning techniques and industry standards.  • International Janitorial Cleaning Services Association (IJCSA) Courses: We participate in online certification courses offered by the IJCSA, expanding our knowledge and staying updated with industry advancements. These courses cover various aspects of cleaning services, enhancing our team’s expertise. • OSHA Safety and Health Training: To maintain a safe working environment, our team completes safety training programs in compliance with OSHA requirements. This training emphasizes the importance of workplace safety and equips our staff with the knowledge to handle various cleaning scenarios safely. Specialized Training: • Biohazard and Trauma Scene Cleaning: For specialized cleaning situations, our team has received training in biohazard remediation and trauma scene cleaning, ensuring compliance with health and safety regulations. This combination of certifications and specialized training equips us to handle a wide array of cleaning challenges, ensuring safe, efficient, and high-quality service for our clients.