FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
All of our pricing is broken down line by line for material costs and installation. There is no guess work on what is being proposed.
- What is your typical process for working with a new customer?
Upon first contact we will gather some information about your project, your name, best contact number, email, and address of work to be performed. We will create a file for you and schedule an in field estimate to go over your project and gather site specific details. Each project and customers needs are so different from one another that there is no "typical process". Depending on the detail, size, and scope of work, if a proposal can be created with the information we have been provided we will do so. Some projects need a lot more depth to get accurate pricing. In these cases we will send a preliminary proposal coving rough sqft price ranges, our cost to design your project, and get a permit ready set of plans prepared. Material selection lists will be provided and you will be guided with our professional design team to make all of your selections. Once all of the selections have been made and an approved design is complete we will at that point generate a complete proposal for you. Once a proposal is accepted we prepare a contract with the attached proposal, a detailed scope of work, a payment schedule, and our terms and conditions. After the contract is signed we will invite you to use our buildertrend portal. A deposit invoice will be sent, once paid we will build out your working schedule, verify material availability and delivery dates, then schedule the project to start. Before demolition or construction begins we will schedule a pre construction site visit with you, your estimator, your project manager, and the crew lead of your project to discuss and walk through the entire project scope to ensure we are all on the same page. From there our team will execute at a high level of craftmanship to complete your project!
- What education and/or training do you have that relates to your work?
Patrick (Founder) has over 20 years in field experience, Business Partner (CEO) Drew has 12 years of experience in field, 2 years experience in large corporation project management, and 4 years of CAD drafting experience and holds a Chief Architect license . We both hold certifications in various pieces of equipment and machinery as well as our operators. We are Certified by multiple vendors, us and our team attend all of the available training seminars and workshops provided by our vendors such as Schluter, Timbertech, Fiberon, Pella, Anderson, Milgard, Dec-Tec, James Hardie, etc. to ensure we are utilizing the products we install to the best of their ability and to manufacturers specifications. We also attend local Department of Community Development workshops to make sure we are staying in the now with IRS code updates and changes, having discussions with our local permit reviewers and building inspectors to not only build relationships but also clearly understanding what their needs, expectations, and requirements are.