FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For roof cleanings and drone treatments, we factor the size of your roof and the stories of your home. From here, we provide you a flat price without the added commission of a sales person or an estimator. If a customer looking to get our drone service can bring in 3+ other customers in the same neighboring area, we will offer a discount.
- What is your typical process for working with a new customer?
Most companies will send out an estimator (salesperson) before sending out a crew to service your roof/gutters for cleanings. We take a very different approach by providing an estimate over the phone or by e-mail by factoring the square footage of your home and the number of stories. For roof repairs and replacements/installations, we will usually send out an estimator so that the quote is very thorough.
- What education and/or training do you have that relates to your work?
Cleaning gutters is fairly straight forward. Cleaning asphalt shingles however requires a bit more skill and experience. For example, some home owners (and some contractors even) make the mistake of pressure washing the moss off a roofline. This accelerates the age of your roof and in some cases, destroys the shingles entirely. We use a much gentler approach that'll restore the look of your home while preserving the functionality of your roof. Previously working for a roofing company helped me discover many tips and tricks, as well as dos-and-donts of roofing.