FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size, condition, and complexity of the project. We offer competitive, transparent rates and regularly run promotional discounts. Additional charges may apply for same-day requests, unscheduled services, holidays, or weekends. Before starting any work, we always provide a clear, itemized estimate so you know exactly what you are paying for — no hidden fees.
- What is your typical process for working with a new customer?
Initial consultation – We discuss your needs, expectations, and project details. Site assessment – If needed, we visit the location to evaluate the scope of work accurately. Estimate & scheduling – You receive a detailed estimate and timeline. Service execution – Our professional team completes the work within the agreed timeframe while keeping you informed. Final inspection – We review the results together and address any final adjustments if needed.
- What education and/or training do you have that relates to your work?
Our management and cleaning staff have completed OSHA 10-Hour safety training. In addition, our team has years of hands-on experience in residential and commercial cleaning, using professional equipment and industry-approved cleaning methods.