FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Pure Assemblers, we believe in transparent and fair pricing. Here’s what customers should know about our pricing structure: 1. **Competitive Rates:** Our pricing is competitive and reflects the high-quality work and expertise we bring to every project. We provide clear, upfront quotes with no hidden fees. 2. **Project-Based Pricing:** For many services, we offer flat-rate pricing, so customers know exactly what to expect. For more complex projects, we may provide an hourly rate or a detailed estimate based on the scope of work. 3. **Discounts:** We occasionally offer discounts for bundled services or repeat customers. If you’re scheduling multiple tasks, let us know—we’re happy to work with you to create a cost-effective package. 4. **Travel Fees:** For projects outside of our core service areas, we may charge a small travel fee, which will always be disclosed upfront. 5. **Materials and Specialty Items:** If your project requires specific materials or specialty parts, these costs will be itemized in the estimate. Alternatively, we can work with materials you provide. 6. **No Surprises:** Our goal is to ensure there are no surprises. We discuss all pricing details before starting work and obtain approval for any additional costs that may arise due to unforeseen circumstances. We’re committed to delivering excellent value for your investment, ensuring the job is done right the first time. If you have budget concerns, we’re happy to discuss options to meet your needs.
- What is your typical process for working with a new customer?
At Pure Assemblers, we aim to make every interaction with our customers seamless and efficient. Here's our typical process for working with a new customer: Initial Contact: The process begins with a customer reaching out to us through our website, phone, or email. We gather basic information about their project, including the type of service they need, their location, and any specific details about their request. Consultation and Assessment: Once we have the initial details, we may schedule a quick consultation to discuss the scope of work, any special requirements, and preferred timelines. For complex projects, we might conduct an on-site visit to ensure accurate assessments. Proposal and Scheduling: After understanding the project, we provide a detailed quote, including a breakdown of costs and an estimated completion time. Once approved, we work with the customer to schedule a convenient date and time for the service. Project Execution: On the scheduled day, our professional team arrives fully equipped to complete the job. We prioritize quality and precision, keeping the customer informed throughout the process. Quality Check and Customer Approval: After completing the work, we perform a quality check and ensure the customer is satisfied with the results. We take the time to address any concerns and make adjustments if needed. Follow-Up: Post-service, we follow up to ensure everything continues to meet expectations and to address any feedback. This helps us improve and maintain strong customer relationships. Our commitment to professionalism, reliability, and customer satisfaction is what sets us apart.
- What education and/or training do you have that relates to your work?
At Pure Assemblers, we combine formal education, hands-on training, and years of experience to provide top-quality handyman services. Our team members have diverse backgrounds, including technical certifications, trade-specific training, and on-the-job experience in fields like carpentry, electrical work, and home improvement. We stay current with industry standards by participating in regular training on new tools, technologies, and smart home systems. For specialized tasks such as recessed lighting installation, security camera setup, or smart home upgrades, we ensure our team is proficient in the latest techniques and safety protocols. Our commitment to continuous learning ensures we can deliver exceptional results, whether it's assembling furniture, replacing fixtures, or upgrading your home with modern conveniences.