FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer transparent, upfront pricing with no hidden fees. Our rates are based on the scope of work, and we provide detailed estimates before starting any job. We also offer membership plans that provide discounts and priority service for repeat customers. Plus, we proudly offer a 5% military discount as a thank-you to those who have served.
- What is your typical process for working with a new customer?
Initial Contact – We discuss your project needs over the phone or online. Scheduling – We set a convenient appointment time. On-Site Assessment – Our technician arrives on time, evaluates the job, and confirms pricing. Service Completion – We complete the work efficiently and professionally. Follow-Up – We ensure you're satisfied, and if anything isn’t right, our Done Right Promise means we’ll make it right!
- What education and/or training do you have that relates to your work?
We are a Class A Licensed Contractor allowing us to handle projects of all sizes with expertise. Additionally, we are bonded and insured, giving our customers peace of mind that their property is in safe hands. Our technicians have years of hands-on experience in carpentry, electrical, plumbing, drywall repair, and general home maintenance. They undergo continuous training to stay updated on the best industry practices, including safety standards and customer service excellence.