FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Competitive Rates: Our pricing is designed to be fair and competitive compared to other general repair services in the area. Transparent Fees: We believe in complete transparency. All costs, including service fees, materials, and labor, will be clearly detailed in your quote. Deposits: A deposit is typically required for larger projects to cover initial material costs and secure your booking. The deposit amount will be discussed and agreed upon during the initial consultation. Detailed Estimates: We provide detailed estimates before starting any work, so you are fully aware of the expected costs upfront. No Hidden Charges: We do not have any hidden fees. Any potential additional costs will be communicated to you promptly before proceeding. Service Calls: For smaller jobs and troubleshooting visits, a nominal service call fee may apply. Hourly Rates vs. Project Rates: Depending on the scope and complexity of the work, we offer both hourly rates for smaller tasks and project-based rates for larger jobs. Cancellation Policy: You can cancel or reschedule your appointment, but please provide at least 24 hours' notice to avoid any cancellation fees. Discounts and Promotions: We periodically offer special discounts and promotions for our loyal customers and on bulk bookings.
- What is your typical process for working with a new customer?
New customers will speak to dispatch and have a brief consultation regarding the job description and pricing, then a technician will be sent out at the scheduled time.
- What education and/or training do you have that relates to your work?
8+ years of construction 6+ years of machine operation 4+ years of maintenance