American Family Professional Remodeling

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Introduction

Our focus is quality and making your dream home a reality. We are a family-owned business, that is committed to your project! Quality work and your happiness is our goal. We have a team available at all times to answer your questions and a project manager to manage your project. We look forward to working with you!

Overview

Hired 18 times

Background checked

50 employees

7 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook, Instagram

Projects and media

168 photos

Projects and media

168 photos

Reviews

Customers rated this pro highly for work quality, professionalism, and value.

Good 4.4

43 reviews

86%

14%

Dorothy M.

Mar 17, 2022

Hired on Thumbtack

Be aware! They took a large down payment for contract work they did not do. End result they only did plumbing work sealing a leak and the owner Brian who promised to credit the difference of over $2000 did not! They cut off all contact and basically kept the money. They did this to my 97 year old mother! Horrible!

Details: Full remodel of bathroom • Fix water damage • Family bath (shared by everyone) • Home

Bathroom Remodel

E.B. M.

Jun 30, 2021

Hired on Thumbtack

I set an appointment to get a quote and was not happy to say the least. I needed a quote to repair one wall. Two people came and inspected the job and tried to convince me that I needed to do the entire bathroom instead of what I was asking. I explained that I have an attachment to the tile as my grandfather installed it before he passed. Britney Sadowski and another employee tried to explain why I should do it their way. Then while talking to me they were texting each other and decided that they really didn’t want to do the job so they gave me reasons why they couldn’t do the job, price and no warranty if they did complete it. I explained that if I have a toothache, am I going to pull all the teeth out because of one. Britney said she was a tile expert, which I don’t believe, and again tried to convince me to do it their way. I told her no thanks and asked for her card. She gave me a card from another company because conveniently, she doesn’t have her cards from the company I made the appointment with. She also gave me a card from one of her friends she recommends who can do “small” projects. If I don’t trust her why would I trust her “friends “? I tried to call in and report this but the receptionist would not give me any names of people who run the company or whose in charge saying it’s policy to not give that information out. Told her that makes no sense as if it was my company I would want to talk to a potential customer about my employees. I’m my opinion this company is not honest and have deceptive practices in place that raises Red flags all over the place. Don’t waste your time or allow them in your house.

Details: Install bathroom tiles or flooring • Fix other damage (mold, termites) • Family bath (shared by everyone) • Home

American Family Professional Remodeling's reply

E.B.M, we are sorry to hear you were not pleased with our services. We are sorry you did not feel heard, that was not our intentions. We wish you the best of luck with your project and future endeavors!

Bathroom Remodel

Sandelle S.

Jan 21, 2022

Hired on Thumbtack

I have been calling their offices for at least a week with no response and no call back. I was told in early December that my project would be starting by mid-January and NO ONE has contacted me about it. I was also told at the time that I would receive weekly updates. Again, no one has called or emailed me any updates and it’s been almost 2 months. I am incredibly unhappy with the way the company has handled my portfolio! Incredibly unprofessional

Details: Pour new concrete • Less than 500 sq ft • Home

Concrete Installation

William a.

Jun 3, 2022

Hired on Thumbtack

Never did the work. Took my money

Details: Complete renovation of existing deck or porch • Wood • Residential

Deck or Porch Repair

Jeanette R.

Oct 20, 2021

Hired on Thumbtack

Terrible. Absolutely terrible. The sales men who came today to give us an "estimate" were intrusive and semi professional. Granted one of the men was new and it was made clear by the "seasoned" sales guy. My husband felt as if the seasoned sales man was pushy, intrusive (basically wouldn't take no to not coming inside after we told him that our home was a mess (we just moved in) and that we had a dog not kenneled) And was cursing in front of our two year old. Who is now saying the f*bomb. On top of that they literally wasted an hour and a half of our time and we still didn't get a quote. He asked us if we could do a monthly payment without even giving us a bottom line. Asked us about financing and we said that it could be an option for us but might not be necessary. He then said yes you don't want to worry about liquid you don't have. I was offended by that. Then he asked who had better credit. Then proceeded to ask for my husband's information. My husband stopped them and asked them if they were doing a credit check. They proceeded to say no. We shall see if there is a credit pull. I asked for 3 specific quotes for my husband and I to review and we didn't even get to that point. He went through this whole marketing presentation then tried to repeat it because I was in and out with our two year old. Then my husband had to take an important call (that's how long it took) and I said you can tell me the numbers and then email them to my husband for us to review. I was told no, that my husband needed to present. I said look we aren't making a decision or signing anything at this moment and you can tell me and I will relay it to my husband, I'm his wife. Again, I was told no and he proceeded to run through why they were a quality company. All that to say, we are not going with this company based off of their business model. Total turn-off and we will be taking our money (or according to these guys, the lack there of) elsewhere.

Details: Need professional’s help to decide • One story • I would like to discuss with the professional • Less than 1,000 sq ft • Residential

Siding Installation

Credentials

Background Check

Brian Whatley

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We offer something for everyone!
What is your typical process for working with a new customer?
Consistent communication
What education and/or training do you have that relates to your work?
Years of in field and classroom

American Family Professional Remodeling

FAQs

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