Exceptional Restoration Services

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Introduction

When life throws the unexpected your way—whether it’s a burst pipe, a devastating fire, or stubborn mold taking hold—you don’t have to face it alone. Exceptional Restoration is here to help, 24/7. We know how stressful and overwhelming these situations can be, which is why our team is committed to being by your side every step of the way. From the moment you call, we spring into action. Whether it’s the middle of the night or a holiday weekend, we’re just a phone call away. Why? Because disasters don’t wait, and neither should you. Our team is fully certified by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC)—a trusted leader in the restoration industry for over 30 years. This means you’re not just hiring a company; you’re partnering with skilled experts who have the knowledge and tools to get your property back to normal quickly and efficiently.

Overview

Hired 2 times

Serves Sterling, VA

Background checked

15 employees

11 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Featured Projects

68 photos

Specialties

Cleaning method

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Reviews

Very good 4.5

10 reviews

5

80%

4

10%

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0%

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1

10%

Read reviews that mention:

Thumbtack Customer

Aug 20, 2023

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From Google

Outstanding service! Completely transformed our carpet. Couldnt be happier with the quality and price - highly recommend!

Exceptional Restoration Services's reply

We couldn’t be happier that we were able to provide you with a great Cleaning experience. We hope you are enjoying your new Clean carpet, please call us again for your next visit!!

Thumbtack Customer

Apr 16, 2024

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From Google

Grwat job done very happy with the carpets and being so flexible!

Exceptional Restoration Services's reply

Thank you for your kind words, Shirley Ann! We're delighted to hear that you are happy with the carpets and our flexibility!

Thumbtack Customer

Feb 22, 2020

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From Google

Our Zerorez Fredericksburg guy, Oscar, was on time, polite, professional, and thorough. We had three rooms, a walk-in closet, and an area rug done for $171!! The carpets look and smell great. Cant believe the difference in our teenage sons room!! There is no way you can beat the service for the price even if you rented one of those little machines from the store yourself...but why would you? Call Zerorez, you will not regret it!

Exceptional Restoration Services's reply

Thank you for the excellent review! We are so happy that you are completely satisfied! Please call us again when you're ready for additional services! We appreciate your business and look forward to hearing from you again!

Thumbtack Customer

Feb 18, 2020

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From Google

the Place looks and smells amazing did not anticipate the amazing results our carpets are over 10 years old and well lived in and the tech was very thorough

Exceptional Restoration Services's reply

Thank you for the excellent review! We are so happy you are completely satisfied with your service. We look forward to hearing from you again in the future!

Thumbtack Customer

Jul 17, 2024

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From Google

Failed to follow up with the time they told me they would come to my house to clean my carpet. I called two weeks ahead to plan this and then they give me less than a 24hr notice to switch my appointment to a different day and then I accepted to switch it and then they didnt show up at 10:30am.

Exceptional Restoration Services's reply

Thank you for your feedback. We apologize we could not make it at the time you anticipated. Our team tries to make it between an arrival window. Give us a call if you still need assistance.

Credentials

Background Check

Felix Macaulay

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Prices are basically standard in this field, what factors into price is square footage, scope of work, and available marketing promotions. Our company is extremely patriotic and therefore we offer military and first responder discounts.
What is your typical process for working with a new customer?
Our process is to listen and identify the customers concerns and needs, schedule an estimate for non-emergency services or deploy a team to assess and address emergency disasters. Our company prides itself on having the know-how and proper equipment to identify immediate and surrounding areas that may be impacted by moisture and water. We train our technicians to show up and document moisture, humidity and advise the customer on the best course of action.
What education and/or training do you have that relates to your work?
1- Water Damages. 2- Mold Remidiation. 3- Fire/Smoke Damages. 4- Odor Control. 5- Trauma and Crime clean scene. 6- Air Ducts Cleaning. 7- Furnace ( Blower and coil) Cleaning. 8- Dryer Vent Cleaning. 9- Carpet cleaning. 10- Carpet Installation and Repair. 11- Upholstery Cleaning. 12- Pack outs. 13- Ceramic tile Cleaning. 14- Hardwood cleaning and polishing 15- Hardwood repair 16- Oriental Rug Cleaning