FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer a 5% Senior Discount and Military Discount. We are transparent with our prices! No hidden fees!
- What is your typical process for working with a new customer?
At Royal Movers, we have a streamlined process for working with new customers to ensure a smooth and efficient moving experience. Here is an overview of our process: 1. Consultation: Once a customer reaches out to us, we schedule a consultation to understand their specific requirements, including the size of the move, distance, and any additional services needed such as packing or storage. 2. Assessment and Planning: Our team conducts an on-site assessment to determine the logistics of the move. We take note of any fragile items, special handling instructions, and assess any potential challenges that may arise during the move. 3. Customized Quote: Based on the consultation and assessment, we provide the customer with a personalized quote that outlines the cost of our services. We ensure transparency in pricing, with no hidden fees or surprises. 4. Scheduling: Once the customer approves the quote, we work together to finalize a convenient date and time for the move. 5. Packing (Optional): If requested by the customer, our experienced packers can efficiently pack their belongings using high-quality packing materials to ensure maximum protection during transportation. 6. Loading and Transportation: On the scheduled moving day, our professional movers arrive at the customer's location prepared with all necessary equipment. We carefully load all items onto our well-maintained trucks while employing proper techniques to secure them during transit. 7. Safe Delivery: We transport all belongings according to agreed-upon timelines and deliver them safely to the new destination. Our drivers exercise caution on the road to minimize the risk of any damage or accidents along the way. 8. Unloading and Assembly: At the new location, our team unloads all items with care and places them in designated rooms as per customer instructions. If required, we also offer assembly services for furniture or other items that were disassembled during packing. 9. Post-Move Support: Upon completion of the move, we encourage customers to provide feedback on their experience. We strive to continually improve our service and address any concerns promptly. By following this structured process, we ensure that each customer receives personalized attention and a stress-free moving experience from start to finish.
- What types of customers have you worked with?
At Royal Movers, we have had the opportunity to work with a diverse range of customers. Here are some examples of the types of customers we have served: 1. Residential Customers: We have assisted individuals and families in moving from apartments, condominiums, townhouses, and single-family homes. Whether it's a local move or a long-distance relocation, we have experience in handling moves of varying sizes. 2. Corporate Clients: We have partnered with businesses of all sizes for office relocations, providing efficient and minimally disruptive services. From small startups to large corporations, our team ensures a smooth transition from one workspace to another. 3. Senior Citizens: We understand the unique needs and challenges that senior citizens may face during a move. We proudly offer tailored moving services to seniors, taking extra care with their belongings and prioritizing their comfort and peace of mind throughout the process. 4. Students: Moving can be particularly challenging for students who often relocate for study purposes. We have helped students move to new dormitories or off-campus housing efficiently, allowing them to focus on their studies without added stress. 5. Specialty Moves: Our expertise extends to specialty moves as well. This includes transporting delicate items such as pianos, antiques, artwork, or other valuable possessions requiring specialized packing methods and handling techniques. 6. Commercial Clients: Apart from office relocations, we have also served various commercial clients such as retail stores, warehouses, restaurants, and more. Our professional movers are trained to handle commercial moving needs with precision and efficiency. 7. Military Personnel: As a company dedicated to serving our community, we take pride in assisting military personnel during their moves. We understand the unique requirements associated with military relocations and strive to make the process as seamless as possible. 8. Multi-Family Complexes: For property management companies or individuals relocating within multi-unit complexes like apartments or residential communities, we offer reliable moving services tailored to their specific needs. Regardless of the customer type, we approach each move with utmost professionalism and care, ensuring complete satisfaction and a stress-free experience for our clients.