FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Discounts: We may offer discounts on our services for various reasons, such as for new customers or for larger projects. These discounts will typically be outlined in our initial proposal or contract. Fees: There may be certain fees associated with our services, such as permit fees or design fees. These fees will be outlined in our proposal or contract, and we will always be transparent about any additional costs. Materials costs: The cost of materials can vary depending on factors such as availability and quality. We will provide a detailed breakdown of materials costs in our proposal or contract. Change orders: If the customer requests changes to the project scope or design, there may be additional costs associated with these changes. We will always communicate any potential additional costs before proceeding with the change. Payment schedule: We will outline a payment schedule in our proposal or contract, which will typically include a deposit upfront and periodic payments throughout the project. We may also require final payment upon completion of the project.
- What is your typical process for working with a new customer?
Initial Consultation: We will schedule an initial consultation with the customer to discuss their project needs, goals, and budget. This may involve an on-site visit to assess the scope of the project and discuss any potential challenges or constraints. Proposal or Contract: Based on the initial consultation, we will provide a detailed proposal or contract outlining the project scope, timeline, materials, and costs. This will be reviewed and approved by the customer before any work begins. Design and Planning: Depending on the project, we may provide design and planning services to help the customer visualize the end result and make informed decisions about materials and finishes. Pre-Construction: Prior to beginning any construction work, we will obtain any necessary permits and ensure that the site is prepared for construction. This may involve site clearing, excavation, and utility connections. Construction: During the construction phase, we will keep the customer informed of progress and any unexpected challenges that arise. We will also coordinate any subcontractors and ensure that work is completed to a high standard. Final Inspection and Walkthrough: Once construction is complete, we will conduct a final inspection with the customer to ensure that everything has been completed to their satisfaction. We will also provide a walkthrough of the finished project and answer any questions the customer may have. Warranty and Maintenance: We will remain available to the customer after the project is complete to address any issues or concerns that arise. We may also offer maintenance services to ensure that the project remains in top condition over time.
- What education and/or training do you have that relates to your work?
Master of Science in Civil Engineering; Professional Engineer; Project Management Professional; Leadership in Energy and Environmental Design Accredited Professionals; Virginia Class A Contractor; Maryland Home Improvement Contractor, DC Construction Manager, Master Plumber, Master Electrician, Master Gas Fitter, Master HVAC