FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent, fair, and reflective of each project’s complexity and scope. We provide detailed, itemized estimates so you know exactly where every dollar goes. While we don’t believe in hidden fees, we do factor in factors such as labor, materials, and potential permits. We occasionally offer promotions, referrals, or seasonal discounts, and we’re always happy to discuss flexible payment options to fit your budget.
- What is your typical process for working with a new customer?
We begin with a friendly consultation—either over the phone or in-person—to fully understand your vision, budget, and timeline. Next, we create a personalized proposal outlining the scope, design ideas, and estimated costs. Once approved, we finalize contracts and secure any required permits. During construction, a dedicated project manager keeps you updated at every stage, ensuring a transparent and seamless experience. Upon project completion, we conduct a thorough walkthrough and make sure you’re completely satisfied, solidifying a long-term relationship for any future needs.
- What education and/or training do you have that relates to your work?
We maintain a Class A – RBC License, and we’re fully Bonded and Insured, reflecting our commitment to the highest level of professionalism and quality in our work.