Total Cleaning Service

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About

Hello! We’re Total Cleaning Service—your friendly, local team with over 10 years of experience keeping floors fresh and homes looking great. From smoothing out ripples in your Carpet with our professional power stretcher… to reviving dingy rugs… to scrubbing built-up grime off wood floors—we’re here to help you love your floors again. We know how hard it is to find a cleaning company you can actually trust. That’s why we show up on time, do the job right, and never hit you with surprise fees. Just honest work and results you can see (and feel). ✅ Here’s what we offer: 🔧 Carpet stretching & repair using pro tools for lasting results 🧺 Rug cleaning – synthetic, wool, silk & more 🧹 Wood floor cleaning and wax removal for a fresh, natural shine 🐾 Pet odor treatments & 🛡️ Scotchgard protection 📅 Fast quotes, real-time online booking & a satisfaction guarantee We proudly serve the Springfield area and its surrounding communities within a 25-mile radius. Do you have questions, or are you ready to schedule? Message us today—we’d love to help! 💬

Overview

Current Top Pro

Hired 264 times

Background checked

1 employee

11 years in business

Business hours

Sun6:00 am - 5:00 pmMon6:00 am - 5:00 pm

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, Samsung Pay, Square cash app, Venmo, and Zelle.

Social media

Facebook, Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2024

2019

2018

2017

2016

Services offered

Work needed

Repair

Restretch carpet to fit

Reason for repair

Worn fraying

Tears rips

Water

Burned melted

Property type

Residential

Projects and media

103 photos

Projects and media

103 photos

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Exceptional 5.0

200 reviews

5

98%

4

1%

3

0%

2

1%

1

0%

Read reviews that mention:

Kelly S.

4 weeks ago

•

Hired on Thumbtack

There isn’t enough room to say all the positive things about the work we just received from Total Cleaning Service. We had 3 door seams that needed to be fixed and not only are the seams repaired, looking like they were never damaged to begin with, but they also stretched the carpet where it was folding making it look 10 times better. Above and beyond to make this a wonderful experience, thank you!

Details: Repair • Worn or fraying • 3 rooms • Residential

Total Cleaning Service's reply

Thank you so much for the kind words! 🙌 It was a pleasure taking care of those doorway seams for you, and I’m happy the stretching made such a difference, too. We always aim to leave things looking as if the issue never existed. If you ever need anything in the future — cleaning or repairs — I’m just a message away. Thanks again for choosing Total Cleaning Service!

Carpet Repair or Partial Replacement

Monica S.

7 days ago

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Hired on Thumbtack

Details: Laminate wood • Residential • 1,000 - 1,500 sq ft • 2 flights • Yes, professional will need to move furniture

Total Cleaning Service's reply

Floor Cleaning

Chanel T.

Sep 26, 2025

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Hired on Thumbtack

We hired Total Cleaning Service to clean our 8x10 shag rug, which had not been cleaned in over three years. Matthew did an outstanding job-he successfully removed old stains and restored the rug making it look brand new! and all within a quick turnaround of just 3 to 4 days. He handled both pickup and delivery, and even assisted with placing the rug back under our sofa. Matthew was prompt, courteous, and highly professional throughout the entire process. I will definitely be utilizing his services again in the future.

Details: One • 8' x 10' • At the pro’s location • My home, venue, etc.

Total Cleaning Service's reply

Wow — thank you so much for the amazing review! 🫶 I’m so glad we were able to give your shag rug a fresh new start. It’s always satisfying to see those old stains disappear! I really appreciate you trusting me with the pickup, cleaning, and delivery — and I’m happy we could complete everything quickly for you. I look forward to helping again whenever you need it! 🙌✨ — Matthew, Total Cleaning Service

Rug Cleaning

Denise S.

Aug 10, 2025

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Hired on Thumbtack

We hired Matthew to clean two large area rugs that had not been cleaned in over 20 years. He could not have been more friendly or accommodating. We were very pleased with results and will absolutely hired him again when the need arises.

Details: Two • 8' x 10' • At the pro’s location

Total Cleaning Service's reply

Thanks a bunch, Denise! I really enjoyed working on your rugs and seeing them come back to life after all those years. I’m so glad you’re happy with how they turned out. Don’t hesitate to reach out anytime—always happy to help!

Rug Cleaning

Terry L.

Aug 3, 2025

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Hired on Thumbtack

Matthew picked up rug which had been wet by a nearby humidifier and returned fresh and clean free of stubborn odors. He also worked hard and cleaned the grout lines of tile in the kitchen to restore it to it’s original color.

Details: Two • 9' x 12' • Wool • Pet stains • My home, venue, etc.

Total Cleaning Service's reply

Thanks so much, Terry! I’m glad we could get that rug fresh and odor-free again, and it was a pleasure restoring the grout in your kitchen. I’m always happy to help keep things looking their best—just give me a shout anytime!

Rug Cleaning

Credentials

Background Check

Matthew Tyson

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the type of service, the size of the area, and any add-ons, such as pet treatment or Scotchgard. We offer bundled service discounts and never surprise you with hidden fees. Estimates are always free.
What is your typical process for working with a new customer?
I begin with a brief phone call to understand your needs, followed by a free in-home estimate. I’ll measure the area, explain the process, and provide a firm quote before I leave. There is no pressure — just clear answers and fair pricing.
What education and/or training do you have that relates to your work?
I have over 14 years of hands-on experience in carpet and upholstery cleaning, stretching, and carpet repair. I also completed specialized training in rug dyeing, bleach spot repair, and oriental rug color correction in 2018. I also have 10 years of experience in rug cleaning, and I expanded into a bigger facility in 2021 in Springfield, VA.