FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is competitive and customized per project, with FREE in-person estimates for full transparency. We offer discounts for military members, healthcare professionals, and teachers, plus a $45 off coupon in TheHomeMag. We accept cash, checks, and credit cards (with a 3.7% fee for card payments). All work comes with a 6-month warranty unless otherwise specified. No hidden costs—just honest, reliable service.
- What is your typical process for working with a new customer?
We offer a FREE in-person estimate to fully assess the areas of concern and provide accurate recommendations. Once the estimate is delivered, we’re usually able to schedule your service within the following week getting your project underway without delay.
- What education and/or training do you have that relates to your work?
Our team is professionally trained, having attended the Schluter Innovations class for advanced tile installation techniques. We also participate in The Grout Doctor® conventions, where franchise owners exchange the latest methods and best practices for effective tile and grout care.