FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide complimentary, no-hassle appointments so you can gain peace of mind about your home's exteriors without any unexpected charges. If you're looking for a roof inspection for a real estate transaction, our inspection fee is $175. If, during our inspection, we recommend roof repair or replacement work and either party chooses Retex for the project, that $175 fee will be discounted from the total amount due. We supply a 5% discount if you pay by check, and we have a great referral rewards program for any friends, family or colleagues you send our way for roofing, siding, windows, or gutter services.
- What is your typical process for working with a new customer?
We would love to get to know you and learn about your home exterior project! When you reach out to us, you can expect an immediate response and a cheerful office manager to help you schedule an appointment with one of our exterior experts. You'll receive an appointment confirmation email, and the exterior expert assigned to your appointment will give you a call when he's on his way. Our appointments typically last between 30 and 45 minutes, including about 15 minutes to conduct our exterior assessments. We focus on educating homeowners with photos and/or videos showing what we’ve discovered during our assessment of their home, and we share our best recommendations for fixing or replacing their home’s exteriors. We pride ourselves on providing quality products and services, clear communication, and great customer care for homeowners throughout the Greater Richmond, VA area.
- What education and/or training do you have that relates to your work?
Josh & Katelyn Lewis started Retex Roofing & Exteriors with the goal of creating a home exterior company providing customer care above and beyond the actual service. Josh graduated from Florida State University with a degree in civil engineering. He successfully launched his first roofing company, JGL Roofing & Exteriors in 2014 after helping his friend with a roof replacement project and realizing there was an opportunity to improve the home exterior industry. He sold JGL in 2019 to one of his employees, and in 2020 he and Katelyn started Retex Roofing & Exteriors after making the move to Richmond, VA. Katelyn studied multi-platform journalism and sustainability studies at the University of Maryland, College Park. She brings the attention to detail, photography, videography, website design, and educational storytelling aspects to Retex, rounding out our excellent customer care services. Our team is FAA drone-certified, and all of our crews go through training programs throughout the year to ensure our installation practices are up to manufacturers' standards.