FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have multiple packages and you can customize your package as well. Sometimes we will even do a small add ons at no cost depending on your package if your budget doesn't allow it! To get a better rate, plan ahead! Don't wait til a week before the date of the event! we require a full nonrefundable payment at booking. Any cancelations by the client will be forfeiture of the full nonrefundable payment for the client.
- What is your typical process for working with a new customer?
We like to talk to the clients via phone. We have a dedicated team member just for this. We discuss the details and how the setup would look like. sometimes for balloon decorations, we can do a pre-sketch to give a visual idea. Once the client decides the details are final, we will send an invoice to the client. Once the payment has gone through, the date and the rates are secured and the client will receive a receipt.
- What education and/or training do you have that relates to your work?
Honestly, it's all on the job trainings, a lot of lesson learned from trial and error and A LOT of researching and classes.