FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Stump Sharks, we believe in providing transparent, fair pricing for all our services. Our goal is to offer competitive rates while delivering top-quality work. Here’s what customers should know about our pricing: • Free Estimates: We offer no-obligation quotes based on an on-site evaluation. Every job is unique, so we assess factors like the size, location, and complexity of the project to provide an accurate estimate. •Service Type: Whether it’s stump grinding, land clearing, excavation, debris removal, or snow removal, the type of service required will impact the cost. We’re happy to recommend the most efficient solution for your needs. •Project Scope: Larger projects or those involving multiple stumps, dense vegetation, or complex grading may require additional time and resources, which will be reflected in the quote. • Accessibility: If the stump or project site is difficult to access or requires special equipment, it may affect the final cost. We’ll clearly communicate any challenges during the estimate. •Utility Marking: For safety, utilities must be marked before certain services like stump grinding or excavation. If you proceed with our services, we’ll handle the utility marking process at no additional cost. •Discounts & Promotions: We offer discounts for qualifying projects and provide transparent pricing with no hidden fees. Be sure to ask about current promotions when booking your consultation. Military & First Responder discounts offered at all times. •No Surprises: The price we quote is the price you’ll pay. We’re committed to honesty and clear communication throughout the entire process.
- What is your typical process for working with a new customer?
1. Initial Contact: Let us know the details of your project and any specific concerns you have. 2. Site Evaluation & Estimate – We’ll schedule a convenient time to visit your property, assess the scope of work, and provide a detailed, transparent quote. During this visit, we’ll answer any questions and recommend the best approach for your needs. 3. Utility Marking (If Needed) – For jobs like stump grinding or excavation, utilities must be marked before work begins. If you accept our quote, we’ll handle scheduling the utility marking to ensure a safe and compliant process. 4. Scheduling – Once utilities are marked and the project is ready, we’ll work with you to schedule the job, typically aiming to book 10 days in advance to ensure proper planning. 5. Execution – Our experienced team will arrive on time, equipped with the right tools to get the job done safely and efficiently. Whether it’s stump grinding, land clearing, debris removal, or snow removal, we’ll complete the work to the highest standard. 6. Cleanup & Final Inspection – After the job is finished, we ensure the site is left clean and safe. We’ll conduct a final walkthrough to ensure your complete satisfaction. 7. Follow-Up – We value your feedback and are always available for any questions or additional services you may need.
- What education and/or training do you have that relates to your work?
With 15 years in the construction and land management industry, we’ve handled a wide range of jobs — from residential stump grinding and land clearing to large-scale commercial earthwork and debris removal. •Equipment Expertise Our team is fully trained and certified to operate specialized machinery, ensuring all work is done efficiently and in compliance with industry safety standards. •Commitment to Continued Learning We stay up-to-date on the latest industry techniques, equipment advancements, and local regulations to provide our customers with the best possible service. When you hire Stump Sharks, you’re choosing a team that’s not only experienced but also passionate about delivering exceptional results.