FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent and fair pricing. Diagnostic services start at $25, which helps us properly evaluate the issue and provide the best repair recommendations. If additional parts or repairs are needed, pricing will always be discussed before any work is performed. Saturday house calls are available for a $40 travel fee. We also offer affordable appointment-only support for computer repairs, printer troubleshooting, networking assistance, upgrades, and general tech support. We proudly offer military discounts as a thank you to those who serve and have served.
- What is your typical process for working with a new customer?
Our process starts with discussing the issue the customer is experiencing and determining the best course of action. We then schedule an appointment for either drop-off service, remote support, or a Saturday house call if needed. Once we receive the device, we perform a diagnostic evaluation to identify the problem and provide recommendations along with transparent pricing before any repairs are completed. After approval, we complete the repair or service, thoroughly test the system, and make sure everything is working properly before returning it to the customer. Our goal is to provide honest recommendations, fair pricing, and personalized customer service throughout the entire process.
- What education and/or training do you have that relates to your work?
Our background includes both formal education and industry-recognized technical certifications related to information technology, networking, and computer support. Certifications and training include CompTIA Security+, Network+, and A+, along with Windows 10 certification, Cloud Essentials, Linux Essentials, HPE Aruba OS 8 training, and Junos Intermediate Routing Training. In addition, we hold an Associate of Applied Science degree from John Tyler Community College and a Bachelor of Arts degree in History from Longwood University. We also currently work full-time in the Information Technology field, providing daily hands-on experience with computer systems, networking, troubleshooting, and customer support. Combined with years of real-world technical experience, this training helps us provide knowledgeable, reliable, and professional support for a wide range of computer and networking issues.