FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Most of the services we provide are fixed prices, which can be found on our website. However, there are times where the job will need to be charged by the hour. CP4U also offers a discount to our service members whether they are active or retired.
- What is your typical process for working with a new customer?
Putting the customer at ease is something that is important. Talking with them and letting them know that their computer is in good hands is always important. Also give a little bit of a background about your self so they have an idea of who they are working with not some fly be night person trying to make money off of them. Lastly, and always do with all of our customers is to make sure the job gets done in a timely manner. Now, if some reason a part needs to be ordered we will let them know in advance that the computer may take little longer to get back to them.
- What education and/or training do you have that relates to your work?
As the owner I currently have an associates degree in Networking as well as working my bachelors in Information technology. Have multiple certifications which can be found in the introduction of the business. Additionally, work full time in the information technology industry.