FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
PuroClean of Northeast Richmond guaranties our work. We are not finished until you are 100% satisfied the job is complete. We offer free phone consultation to help our customers make the best, most informed decisions about how to solve their challenges. For water damage events, it is critical that the process of drying start as soon as possible. We respond immediately when called 24/7, 365. The first 48 to 72 hours are the most critical for water damage events to prevent microbial growth that can lead to more extensive damage. Costs for water damage events can be minimized by first finding and stopping the source, performing immediate extraction, and beginning the drying process as soon as possible. Drying time depends greatly on the nature and extent of the damage but typical drying times are less than a week. Our goal is to get your home or business back to normal operations as fast as possible and to minimize the disruption of the drying process. For mold inspections and remediation, we team with local Industrial Hygienists provide pre- and post-remediation inspection services to ensure the problem is completely identified and resolved by our remediation efforts. Prices vary by size of job. We use industry standard estimating tools, provide estimates up front, and offer discounts. We also offer payment plans.
- What is your typical process for working with a new customer?
We provide a through upfront consultation and educate consumers on the condition, processes for problem resolution, and possible options. Our goal is to educate so the customer can make the most informed decisions possible.
- What education and/or training do you have that relates to your work?
We have seven years of experience in the industry and all technicians are trained by licensed professionals and are certified by the IICRC (Institute of Inspections Cleaning and Restoration Certification) to perform the work we offer. Only qualified and certified personnel are allowed to perform work for our customers.