FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
**FLEXIBLE BUDGET OPTIONS:** We understand that everyone has different budgetary needs. We are open and willing to collaborate to ensure our services align with your budget. Your satisfaction is our priority. Additionally, we offer 0% interest financing for up to 6 months, providing you with even more financial flexibility. **PRICE MATCH GUARANTEE:** We are committed to providing you with the best value. If you receive a quote for a similar service from a licensed competitor, we will not only match it but beat it by 5%. Please ensure that the other team is licensed before requesting a price match.
- What is your typical process for working with a new customer?
1. Schedule a No-Obligation, Free Consultation: Contact us to set up a convenient time for a consultation. During this meeting, we'll discuss your needs and assess the project requirements. 2. **Detailed Estimate:** Following the consultation, we will provide you with a detailed project estimate. This quote will cover all aspects of the project and help you understand the scope and cost involved. By following these steps, we aim to ensure a transparent and efficient process for our new customers.
- What education and/or training do you have that relates to your work?
We pride ourselves on our extensive education and training in the flooring industry. Our certifications and affiliations include: Certified Flooring Installers Floor Covering Installation Contractors Association (FCICA) National Wood Flooring Association (NWFA) North America Laminate Floor Association Resilient Floor Covering Institute (RFCI) World Floor Covering Association (WFCA) These credentials reflect our commitment to staying up-to-date with the latest industry standards and best practices to provide the highest quality service to our customers.