The Grout Medic

Thank you so much for the great review! We're thrilled to hear that you had a positive experience with Jason—he truly is an expert at what he does. We appreciate your recommendation and are glad we could help with your tile and caulk tune-up. Please don’t hesitate to reach out if you need anything in the future!

Dear Nilsa, Thank you for taking the time to share your feedback. Again, we apologize that you are unsatisfied with the color difference following your partial re-grout service. During your consultation, you were presented with two options: a full shower floor re-grout or a partial re-grout of the cracked areas only. We explicitly advised that a partial re-grout carries no guarantee of an exact color match, as new grout will not perfectly blend with old grout due to factors such as age, moisture, use, and time, etc. Given the cost difference, you decided to proceed with the partial re-grout, and you personally selected the "CUSTOM Bone" grout color from the provided chart. Following service, when you contacted us with your concerns, your estimator reiterated the expectation regarding the color match between new and old grout. He asked that you allow a few months for the new grout to "settle" with use and potentially blend. He also offered to return with the color chart so you could select a different color if you were still unsatisfied after that period. You agreed to this proposed resolution during your call with him. While we understand your frustration, we are sorry to see this review when we were actively working toward a solution based on your phone conversation and agreement with George. We remain ready to uphold the offer George extended: please monitor the grout for a few months, and if you are still unhappy with the color difference, we will happily come back with the color chart to discuss alternative options. Sincerely, The Grout Medic

Thank you for the thoughtful and detailed review! We're so glad to hear that every step of your experience—from scheduling to the final results—met your expectations. It means a lot to our entire team to know you felt supported, respected, and ultimately impressed with the outcome. We're thrilled that your floors look like new and truly appreciate your recommendation. Thank you for choosing The Grout Medic of Northern Virginia!