FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
FACTORY DIRECT PRICING! We are the Manufacturer, Installer and everything in between! Most Window Companies are just middlemen or Sales companies or Subcontractors that rely on outside companies to get them the products or do the install or, often times, both. Avoid all the price markups and go straight to the company who does it all from the time we meet to the time your home is complete!
- What is your typical process for working with a new customer?
You contact us. We come out for a site visit where we will discuss your needs and take measurements. Then we go back to the Factory and work up a proposal to send over for your review. Most homeowners will choose to visit our showroom and factory while waiting for or after they have reviewed the estimate. Once you choose Vinyl-Lite we stay in contact while we make your windows and then schedule you for your Installation. Most installs only take 1 day! Once your project is complete you are a part of the Vinyl-Lite Family forever! Our customers come back home after home for all their windows, doors, siding and trim needs.
- What education and/or training do you have that relates to your work?
All of our representatives are trained on all of our products and take continuing ed courses approximately every 6 months, so they are well versed on all the new and innovative materials and products pertaining to our industry. All of our installers are factory certified to install all of our products.