FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our labor pricing consists of our time to diagnose and repair the machine. Our parts pricing consists of quality products that are proven to last. We don't use third-party parts that are potentially hazardous to install on the machine, such as power adapters and batteries. We do our best to only use OEM Genuine parts (when reasonably available)
- What is your typical process for working with a new customer?
With new customers, we introduce ourselves and we jump right into it. We discuss with them what problems they're having and what solutions they've attempted. Depending on where the conversation goes will dictate how we handle the customers needs
- What education and/or training do you have that relates to your work?
While I have a B.S. in Engineering and have been working as a Computer Engineer since 2010, all my knowledge regarding computer repair and IT consulting is self-taught. I understand that it takes a combination of technical skill AND customer relations to get the job done right