FAQs
- What is your typical process for working with a new customer?
If calling over the phone or messaging us, let us know the device's model and/or serial number beforehand. If unknown, bring your device at our shop. We'll create a ticket gathering your information. Give a description for what's wanted done service-wise: repair, upgrade, diagnostic, etc. If you're unsure what's wrong, then we can diagnose your device. For many cases, the source of the problem is very clear. After diagnostic, we'll call you back with a price quote. Some repairs are very quick, and some may take time depending on our part availability, parts suppliers, shipping options, complexity of the repair, etc.
- What education and/or training do you have that relates to your work?
Studied Electrical and Computer Engineering and had some IT certifications
- How did you get started doing this type of work?
Started at a young age disassembling and building devices, did ongoing research, went to college for Electrical and Computer Engineering, worked at other repair stores, and took all that experience and knowledge and now have own business.