Daisy Fresh Carpet Cleaning

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Introduction

At Daisy Fresh we pride ourselves in having a long history of extensive cleaning experience, and feel we are an industry leader in the Metro DC area. For over 25 years we have serviced tens of thousands of satisfied customers and also their many referrals. We are proud to be a small, independently owned company with over 50 years combined experience for our employees. Helping our customers who are in desperate need. Whether its an emergency water damage, a pet stain crisis from a sick animal, or an accidental drink spill before a dinner party, we are always standing by and ready to jump into action to save the day!

Overview

Hired 49 times

Background checked

4 employees

35 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash and Credit card.

Reviews

Customers rated this pro highly for work quality, responsiveness, and value.

Good 4.3

28 reviews

5

68%

4

14%

3

4%

2

7%

1

7%

Read reviews that mention:

Edelina R.

May 27, 2017

·

Hired on Thumbtack

The person who came was very nice and did a great job and quick!

Daisy Fresh Carpet Cleaning's reply

Thank you very much!

Rug Cleaning

Brigette B.

May 4, 2018

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Hired on Thumbtack

I hired Daisy Fresh Carpet Cleaning about a week ago to remove stains and clean my mattress. The technician named Christien came today and I watched him during the process. First a mist was sprayed over the entire mattress and then he went over it with another machine and scrubbed my stained areas for like 5 seconds. While scrubbing the stains I asked if it was lifting up and he just stopped. I asked if he could apply more solution or if there was a stronger solution, he then suggested in my personal time I try bleach or peroxide. Which then made me ask myself why am I paying for this service if I am being told I need to apply another cleaner or try cleaning it myself. This is not a $50 service charge, this is a $150 service charge. So I politely asked him to at least try scrubbing it a bit longer and then I noticed other spots were missed and the bed still had lent and fuzzies all over it still in the cracks. So then I said I understand the stains might not lift all the way out, but while you here and I am paying for this service can I at least see that you are putting in an effort with the stains and the cleaning of the entire mattress. I politely asked him to remove the lent now and he told me he was going to his truck to grab something while mumbling under his breath. I hear his truck door slams and by the time I made it to my window he drove off. This is by far the worst customer service I have ever received and not worth the money. I could of sprayed febreeze and carpet cleaner on the mattress myself for way under $150. An image is pictured below from someone thanking me for the 1-star review and agreeing with the technician. They are stating it was the best thing for him to drive off so an argument wouldn't take place in my home. What type of business is this and where is the customer service. They continue to prove my point that the service is horrible and not worth the price, if you can't ask someone to re-check a spot.

Details: Mattress • 1 piece • Drink stains • The upholstery and furniture cleaner travels to me

Daisy Fresh Carpet Cleaning's reply

Unfair and dishonest, we asked no payment at all for our time, and you paid nothing. WE WILL NEVER stay in a customers home and continue to argue with them, it only serves to accelerate the situation in a negative way. *Our other mattress cleaning reviews speak for themselves.

Upholstery and Furniture Cleaning

Morgan B.

Sep 4, 2020

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Hired on Thumbtack

Carpet cleaning was ok but they called me 45 min before my appointment saying as if I was late, so we had to scramble to get there early.

Details: Two-story house • 2 rooms • Pet stains • 1 flight • As recommended by the pro • I have pets at home • No smokers in home

Carpet Cleaning

Joseph J.

Jun 11, 2020

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Hired on Thumbtack

Awesome job! Crew did an outstanding job. Very professional! Will hire again.

Details: Loveseat • 1 piece • Cotton • Pet stains

Daisy Fresh Carpet Cleaning's reply

Thank you so much, we appreciate it!

Upholstery and Furniture Cleaning

Jan G.

Dec 13, 2018

·

Hired on Thumbtack

Terrible experience. They ruined my cushion and refused to come back to my house to look at it. They didn’t return my phone call and when I did speak to the owner he was rude and uncooperative.

Details: Sofa • 1 piece • Drink stains • Food stains

Daisy Fresh Carpet Cleaning's reply

No one in our company was never rude at any time, that is extremely unfair. We did in fact speak by phone regarding this matter, that is being dishonest. Customer had pre-existing damage to their cushion which they had attempted to treat themselves unsuccessfully. We advised the customer up front and honestly before scheduling that no guarantees can be made due to a prior self cleaning attempt being made. It is a permanent discoloration that we did not cause, it was already there prior to cleaning as evidenced by pictures the customer sent us before our appointment.

Upholstery and Furniture Cleaning

Credentials

Background Check

Lewis Brown

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We typically base costs on average room sizes & square footages, and we do give additional discounts for lightly furnished or vacant homes. We also run seasonal coupons and offers, please ask about these when you contact us!
What is your typical process for working with a new customer?
We would gather as much information as needed about the rooms and areas to be cleaned, as well as the soil/stain levels and any specific problem areas. We would provide a phone,email quote, and exact price would be given up front at the point of contact before any work is to begin.
What education and/or training do you have that relates to your work?
Our techs have over 80 years of combined experience in the DC Metro area and many have been working directly for Daisy Fresh since 1990. This is one of the reasons we feel if we can't remove your spot or stain - no one can!