FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I don't charge for consultation and I am interested in learning more about you and your case, but you should understand that I cannot begin working on your case until you have paid the initial retainer payment. Every case has its own circumstances that will influence the hourly rate and initial retainer payment -This is something we would cover in more detail in the free consultation.
- What is your typical process for working with a new customer?
I like to have at least one in-office meeting with a new client, but if that is not possible, we can just speak on the phone. After determining how I can help, and discussing the hourly rate and initial retainer payment, I would hit the ground running on your case.