FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
All repairs require a diagnostics cost to determine any potential hardware rebate issues prior to completing repair’s, This covers my cost to pick up, drop off and provide an estimate of the repair or upgrade needed. If you decide to move forward with a repair, I will include that fee as part of the repair. We also run post repair testing to ensure your original issue is resolved and no other issues resulted from a repair we completed.
- What is your typical process for working with a new customer?
I tend to try and gather info about the product, customer use, and how they are expecting it to work. I will then create a solution that best suits the customer based on user needs.
- What education and/or training do you have that relates to your work?
15 years of experience working with computers and helping customers with their technology needs.