FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know that we use the standard Flat Rate pricing model that is very common in HVAC service industry. The repair cost is quoted upfront before work begins. We do offer discounts and special promotions throughout the year.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer usually starts when they have an issue with their HVAC or Plumbing system. We answer all their questions over the phone and setup a time to send out one of our proffesional technicians to diagnose and go over the repairs.
- What education and/or training do you have that relates to your work?
Training is a core focus of or company. Each day we work on some aspect of triaging with the team. weather its technical or communications. We meet with our distributors regularly and train on new equipment and refrigerants. My personal education and training consist of two Bachelor's Degrees one from The University of Utah and one from Weber State University. I completed the HVAC program at OWATC. I have been NATE certified, I have my RMGA certification and I continue to do hours upon hours of training each year. I recently completed the ACCA Manual J,S,D class to help with proper load calculations.