FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I am offering a 10% discount for all new customers right now.
- What is your typical process for working with a new customer?
1️⃣ Discovery & Consultation – We start by understanding your vision, whether you’re selecting a loose gemstone or designing a completely custom jewelry piece. This can be done through an in-person consultation (if applicable) or virtually. 2️⃣ Education & Guidance – We provide expert insights on gemstone options, settings, and design possibilities, ensuring you feel confident in your choices. Our culture is all about collaboration—not pressure. 3️⃣ Custom Design & Sourcing – If you’re looking for a custom piece, we guide you through selecting the right stone, setting, and metal, working closely with you at every step. If you’re buying a loose gem, we ensure you get the highest-quality selection. 4️⃣ Approval & Craftsmanship – For custom designs, we provide mockups or CAD renderings before crafting your piece, ensuring it’s exactly what you envisioned. 5️⃣ Final Touches & Delivery – Once your jewelry is perfected, we carefully package and deliver it with all necessary documentation and care instructions. 6️⃣ Lifelong Connection – We value long-term relationships, not just transactions. As part of the Old Main Gem Co. community, you’ll have access to exclusive gems, new releases, and ongoing guidance for your future jewelry needs.
- What education and/or training do you have that relates to your work?
🔹 Gemstone Knowledge – You educate customers on the differences between lab-grown vs. natural diamonds, gemstone quality, the 4Cs (cut, color, clarity, carat), and ethical sourcing. 🔹 Custom Jewelry Design Process – You guide customers through stone selection, metal choices, setting styles, and personalization options to create their perfect piece. 🔹 Hands-On Experience – Whether through sourcing high-quality gems, collaborating with skilled jewelers, or understanding industry trends, you bring real-world expertise to every consultation. 🔹 Customer-Centric Approach – Your background in customer service and business ownership ensures that each client receives personalized attention, transparent guidance, and a pressure-free experience.