FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Transparent Pricing: We provide clear and upfront estimates with no hidden fees. Customizable Options: Tephra works with multiple financial institutions, Insurance companies, and cash options. Free Estimates: Our roofing expert will evaluate your roof completely free. Value and Investment: While a roof is an investment, the right materials and quality installation can save you money in the long run by reducing repairs and increasing energy efficiency.
- What is your typical process for working with a new customer?
Free Consultation & Inspection: We schedule a free, no-obligation inspection to assess the condition of your roof. Our team will evaluate any damage, discuss your concerns, and help you understand what needs to be done. If you're considering a roof replacement, we’ll also explore different material options that suit your budget and home. Detailed Estimate: After the inspection, we provide a clear, detailed estimate outlining the scope of the work, the materials we'll use, and the estimated cost. We’ll also discuss timelines and any other relevant details. Customization & Agreement: Once you're comfortable with the estimate, we’ll work together to finalize the plan. We’ll address any last-minute questions and customize the project to your preferences. We then provide a written agreement outlining the project details, timeline, and payment terms. Project Scheduling: After you approve the agreement, we’ll schedule the work at a time that’s convenient for you. Our team will ensure minimal disruption to your daily routine while working efficiently. Roof Installation or Repair: Our skilled crew will begin the roofing work, keeping you updated on progress throughout the process. We ensure all safety protocols are followed, and the job is completed with the highest level of craftsmanship. You will have updates from our in office team on the progress of your project to ensure all questions are answered and you feel supported as a Tephra customer.
- What education and/or training do you have that relates to your work?
We are certified and insured to complete all roofing needs for residential and commercial projects. Our team has 14 years of experience in the roofing industry which includes hands on, safety, and continual learning experience.