FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Transparent Pricing: No hidden fees—customers receive upfront pricing before work begins. Free Estimates: Offer free or low-cost estimates for water heater and water line installations. Competitive Rates: Pricing that balances quality and affordability. Discounts: Special rates for seniors, military personnel, or first-time customers (if applicable).
- What is your typical process for working with a new customer?
Initial Contact & Inquiry: The customer reaches out via phone, email, or online form to discuss their plumbing needs. Free Consultation & Estimate: You assess the job, either in person or virtually, and provide an upfront estimate. Scheduling the Service: Once the customer approves the estimate, you schedule a convenient time for the installation or repair. On-Site Work: You arrive on time, complete the water heater or water line installation with high-quality workmanship, and ensure everything meets code. Final Inspection & Testing: You check for leaks, ensure proper functionality, and answer any customer questions. Customer Satisfaction & Payment: The customer reviews the work, makes the payment, and receives any applicable warranties or maintenance tips. Follow-Up (Optional): You check in after a few days to ensure customer satisfaction and address any concerns.
- What education and/or training do you have that relates to your work?
Our team is fully licensed and trained, ensuring top-quality plumbing services. With 9 years of hands-on experience and a valid plumbing license, we have the expertise to handle water heater installations, water line installations, and other plumbing needs with precision and reliability. We stay up to date with industry standards and best practices to provide safe, efficient, and code-compliant solutions for our customers