FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I believe in complete transparency, so there are no hidden fees. Any changes to the scope of work or additional supplies needed beyond the standard installation will be discussed with you in advance. This may include the need for longer HDMI cables or power cords, or other accessories. Rest assured, no additional costs will be added without a valid explanation and your express approval. Choose Anchor TV Mounting for a hassle-free experience with no surprises, just professional and dependable service at a fair price.
- What is your typical process for working with a new customer?
With 9 years of professional experience, my process for working with new customers is streamlined to ensure both efficiency and satisfaction. Initially, I gather key details through a few simple questions to provide an accurate estimate quickly. For larger or more complex projects, I offer a free onsite consultation to precisely assess your needs. We'll then schedule a convenient time for the installation within a one-hour arrival window. I take great pride in managing my schedule effectively, and punctuality is a cornerstone of both my service and reputation. Upon arrival, we'll discuss the specific details such as TV location and placement preferences, connected devices, and cord management. This discussion usually only takes a couple of minutes, and then I'm off to work! The installation itself typically takes between 30 to 90 minutes per TV from start to finish. I stand behind my work with a satisfaction guarantee, meaning you won’t pay a penny until you’re 100% satisfied with the service. Choose Anchor TV Mounting for a professional, timely, and customer-focused experience that sets the standard in TV installation.