FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The customer should know that I clean for high profile people, so I understand we need privacy. We need safety. You don’t want people coming in your house and then having things missing. Where’s my wedding ring? Where is my diamond bracelet? They should know that I don’t cut corners. I’m on the phone the entire time with my cleaners making sure that every need is met. I don’t have any customers pay until they’re completely satisfied. I try to not just be a one time clean I try to earn your business and then coming to your house every two weeks or every month as a friend and already know your needs. You’re not just a name that pops up with my phone I get to know exactly what you need.
- What is your typical process for working with a new customer?
I really want to speak to the customer so I know all of their needs. There may be a huge house but they don’t use every room so they don’t need to be charged like they use every room I try to really see what their cleaning needs are instead of just rattling off prices to get money. I’d like to know exactly what the customer truly needs. Then if they need to do something remote, I asked them to send pictures if they want to have me come down there and look at the house I will or on the first cleaning I can have my lead cleaner. Tell me if there’s any areas that the customer didn’t touch on the phone.
- What education and/or training do you have that relates to your work?
I was a nurse for 15+ years I know exactly how to sanitize I know how to clean I know what needs to be clean. I know what areas need to be touched. Even when the customer doesn’t tell me I make sure that my cleaners are touching everything even during Covid we did sanitation cleans. We went in there when people are over Covid, but they need help sanitizing their house. We have the full PPE if necessary.