FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in honest, upfront pricing with no surprises. We provide clear estimates before any work begins, and we’re always happy to walk you through the details. While every job is unique, we don’t charge hidden fees, and we offer competitive rates for high-quality work. We also occasionally offer discounts for veterans, seniors, and repeat customer - just ask!
- What is your typical process for working with a new customer?
Our process is designed to be simple and stress-free. We start with a quick conversation to understand your plumbing needs, then schedule a convenient time for an on-site visit. After assessing the situation, we provide a clear, honest estimate and explain your options. Once approved, we get to work - always showing up on time, respecting your home, and keeping you informed throughout the job. Your satisfaction is our priority from start to finish.
- What education and/or training do you have that relates to your work?
Our team has over 75 years of combined plumbing experience, backed by formal training, state licensing, and ongoing education in the latest plumbing codes and technologies. Many of our plumbers come from multi-generational trades backgrounds, and we stay up to date with new tools, techniques, and safety standards to ensure every job is done right the first time.