FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparency and fairness in our pricing. We provide detailed cost breakdowns in our proposals, so you know exactly what you're paying for. We also offer seasonal discounts and special rates for ongoing maintenance contracts. Additionally, we sometimes run promotions or offer special packages just for thunmtack.com customers, so don't hesitate to ask about any current deals. We aim to provide you with the best possible service at competitive prices.
- What is your typical process for working with a new customer?
Our process starts with understanding your needs. Once you contact us, our team will conduct an initial consultation over the phone or on-site to determine the specifics of your HVAC needs. Following this, we'll provide a detailed proposal including the recommended services or systems and a transparent pricing breakdown. Once we agree on the specifics, our certified technicians will then proceed to deliver top-notch service ensuring minimum disruption to your daily activities.
- What education and/or training do you have that relates to your work?
Our team is composed of highly trained and certified HVAC technicians. They have undergone extensive training, and many of them hold certifications from recognized institutions like NATE (North American Technician Excellence). We believe in continuous learning, so our technicians regularly participate in ongoing training programs to stay updated on the latest HVAC technologies and best practices.