FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive, tailored to meet your specific water mitigation needs. Here’s what you can expect: Free Initial Assessment: We offer a no-cost inspection to evaluate the extent of the damage and provide a detailed estimate. Custom Quotes: Every situation is unique, so we create a personalized plan and pricing based on the scope of work required. Insurance Assistance: If applicable, we work directly with your insurance provider to streamline the claims process and ensure coverage. Discounts: We offer discounts for [military, first responders, senior citizens, etc.] and package deals for combined services. No Hidden Fees: Our estimates are straightforward, with no surprises—just clear, honest pricing. We’re happy to discuss any concerns or special circumstances to ensure you receive the best service at a fair price. Feel free to reach out with questions!
- What is your typical process for working with a new customer?
At Mockingbird Mitigation, we aim to provide efficient, thorough, and compassionate service. Here's what you can expect when working with us: 1. Initial Contact Immediate Response: We’re available 24/7 to take your call or message. Brief Discussion: We’ll gather details about your situation, including the type and extent of damage, and answer any initial questions. 2. On-Site Inspection Free Assessment: Our team will visit your property to inspect the affected areas. Detailed Plan: We provide a comprehensive explanation of the damage, our mitigation process, and a clear, written estimate. 3. Insurance Coordination (if applicable) We work directly with your insurance provider to streamline approvals and reduce stress for you. Our team will document everything thoroughly for claim purposes. 4. Mitigation Process Setup and Containment: We quickly set up equipment and barriers to contain damage and prevent further issues. Water Removal: Using advanced equipment, we extract standing water immediately. Drying and Dehumidification: We deploy industrial-grade fans and dehumidifiers to dry affected areas thoroughly. Sanitization and Cleanup: We ensure the area is clean, disinfected, and safe, removing any harmful contaminants. 5. Communication Throughout the Process You’ll receive regular updates about the progress, timelines, and next steps. 6. Post-Mitigation Follow-Up Final Walkthrough: We review the completed work with you to ensure satisfaction. Restoration Referral: If needed, we can connect you with trusted partners for further repairs or rebuilding. Our goal is to make the process as stress-free as possible while restoring your property to its pre-damage condition.
- What education and/or training do you have that relates to your work?
At Mockingbird Mitigation, our team is equipped with specialized education and training to effectively handle water mitigation and restoration projects. Our qualifications include: IICRC Certifications: Our technicians hold certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), a leading organization in the restoration industry. These certifications encompass areas such as Water Damage Restoration Technician (WRT) and Fire and Smoke Restoration Technician (FSRT), ensuring adherence to industry standards and best practices. Continuous Professional Development: Our commitment to staying current with the latest techniques and technologies in the field involves ongoing training and education. This dedication ensures that we provide the highest quality service to our clients. These educational and training experiences equip us to handle a wide range of mitigation scenarios with professionalism and expertise.