FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our Pricing Philosophy At Excalibur Home Security, we believe in honest, upfront pricing—no hidden fees or surprises. Our packages are customized to your home’s unique needs, ensuring you only pay for what you truly require. We offer competitive rates and exclusive discounts for: • New customers • Military personnel and first responders • USAA employees • Takeovers from other providers Your security is an investment, and we’re here to make it as affordable and transparent as possible. Contact us today for a free quote tailored to your budget and home!
- What is your typical process for working with a new customer?
Our Process: Simple, Transparent, and Customer-Focused 1. Initial Consultation: We start by understanding your needs. Whether it’s through a phone call, email, or an in-home visit, we’ll gather details about your home, lifestyle, and security goals. 2. Free Evaluation and Quote: For local customers, we offer a complimentary SAVE (Safety Automation and Vulnerability Evaluation)—a no-obligation, in-home assessment to identify safety risks and recommend solutions. We’ll then provide a customized quote. 3. Design and Installation: Once you approve the quote, our expert technicians will design and install your system with precision and care, ensuring everything is optimized for your home. 4. Training and Support: After installation, we’ll guide you through using your system and ensure you feel confident and secure. Plus, we’re always just a call away for support. Our goal is to make the process seamless, stress-free, and tailored to you. Ready to get started? Contact us today for your free quote!
- What education and/or training do you have that relates to your work?
Expertise You Can Trust At Excalibur Home Security, we bring a wealth of hands-on experience to every project: • Professional Certifications: We’re certified in alarm system installation and committed to ongoing training to stay at the forefront of security technology. • Industry Experience: Our lead technician has over 20 years of experience with leading security providers, ensuring every system is installed with precision and care. • Customer-Centric Approach: We prioritize your needs, designing systems that are reliable, easy to use, and tailored to your home. When you choose Excalibur Home Security, you’re partnering with a team that’s passionate about protecting what matters most to you.