FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Rosy's Kleaning, we offer top-notch cleaning service without breaking the bank while also offering Referral program, Discounts, and Special Offers.
- What is your typical process for working with a new customer?
At Rosy's Kleaning, we strive to make the process of working with a new customer as seamless and straightforward as possible. Here's a typical outline of our process: Initial Contact: The process usually begins with the customer reaching out to us via phone, email, or our website contact form. During this initial contact, we gather basic information such as the customer's name, contact details, location, best date available, and any specific cleaning requirements they may have. We then provide a quote for the information given. Scheduling: Once the customer accepts the quote, we work with them to schedule their first cleaning appointment at a time that is convenient for them. We strive to accommodate our customers' scheduling preferences as much as possible. Cleaning Appointment: On the scheduled day and time, our professional cleaning team arrives at the customer's location fully equipped and ready to work. They follow the specific instructions and preferences discussed during the consultation and use high-quality and safe cleaning products and equipment to deliver exceptional results. Quality Check and Follow-up: After the cleaning is completed, we conduct a quality check to ensure that the customer is satisfied with the results. We welcome feedback from our customers and use it to continually improve our services. Additionally, we may follow up with the customer to ensure that their expectations were met and address any concerns they may have. Ongoing Service: For customers who opt for recurring cleaning services, we schedule regular appointments according to their preferred frequency. We maintain open communication with our customers to ensure that their cleaning needs are consistently met and exceeded. Special discounts for ongoing services are available.
- What education and/or training do you have that relates to your work?
As a reputable cleaning business, we prioritize the expertise and professionalism of our team members. Here's how we ensure that our staff is well-equipped to deliver top-quality service: Comprehensive Onboarding: Every team member undergoes a thorough onboarding process that includes extensive training on industry-standard cleaning techniques, equipment usage, safety protocols, and customer service excellence. Continuous Training Programs: We believe in lifelong learning, which is why we provide ongoing training programs to our employees. These programs cover a wide range of topics, including new cleaning methodologies, emerging technologies, and specialized cleaning procedures for various environments. Hands-On Experience: We understand the value of hands-on experience in the cleaning industry. Our team members gain practical experience through supervised cleaning sessions and mentorship programs, ensuring that they are well-prepared to handle any cleaning challenge with confidence. Customer Service Training: Excellent customer service is a cornerstone of our business. All team members undergo customer service training to enhance their communication skills, professionalism, and ability to address customer needs effectively. Safety First: Safety is our top priority. Our team members receive comprehensive safety training to mitigate risks and ensure a safe working environment for themselves and our clients. This training covers proper handling of cleaning chemicals, equipment safety protocols, and emergency procedures.