FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
✅ Free Estimates – We provide a no-obligation quote after assessing your space and requirements. ✅ Flexible Pricing – Choose from hourly, flat-rate, or customized packages to fit your budget. ✅ No Hidden Fees – What we quote is what you pay—no surprises!
- What is your typical process for working with a new customer?
1. Initial Contact & Inquiry We discuss their cleaning needs, preferences, and any special requests. 2. Free Estimate & Consultation We provide an initial quote based on the size of the home and cleaning requirements. If needed, we schedule an in-person or virtual walk-through for an accurate estimate. 3. Scheduling & Service Agreement The customer selects a convenient date and time for the cleaning. For recurring services, we set up a cleaning schedule (weekly, bi-weekly, or monthly). We confirm pricing, expectations, and any special instructions. 4. Cleaning Day Our professional team arrives on time, fully equipped with supplies (or we can use the customer’s products if preferred). We follow a detailed cleaning checklist to ensure thorough service. We pay special attention to requested areas and customer preferences. 5. Quality Check & Customer Satisfaction We do a final walk-through to ensure everything meets the customer’s expectations. If anything needs extra attention, we address it immediately. 6. Payment & Feedback Payment is collected as agreed (cash, or online payment). We encourage customer feedback to continually improve our service. For recurring services, we confirm the next scheduled cleaning.
- What education and/or training do you have that relates to your work?
With 10 years of hands-on experience in residential cleaning, I have developed expert-level skills in deep cleaning, sanitation, and efficient home maintenance. Over the years, I have worked with homeowners and small businesses, mastering various cleaning techniques, products, and equipment to ensure top-quality service. My experience includes: ✅ Professional Cleaning Techniques – Knowledge of the best practices for deep cleaning, stain removal, and organization. ✅ Safe Use of Cleaning Products – Understanding of eco-friendly and traditional cleaning solutions to protect surfaces and health. ✅ Time Management & Efficiency – Ability to clean thoroughly while maximizing productivity. ✅ Customer Service & Trust – Years of working closely with clients to meet their expectations and provide a consistently high standard of service. While my expertise comes from real-world experience, I continually stay updated on new cleaning methods and industry best practices to provide the best service possible.