FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
As far as pricing goes, everything comes out of our standardized price manual. This is your assurance that I’m not looking at you, trying to determine how much money you’ve got, or making the price up as I go along, or charging different prices by the neighborhood. With the exception of our service agreement customers, everyone pays the same rate, regardless of who they are, where they live, or which tech does the job. As far as I’m concerned, my job is to charge you the least amount of money possible, to get the job done right the first time every time!
- What is your typical process for working with a new customer?
Listen and address customers concerns. Diagnose, test, educate and provide all the information needed to make an informed decision on customized solutions for you and your family. The rest is up to you, whether you decide to move forward or do nothing at all is completely fine, No is a perfectly acceptable answer.
- What education and/or training do you have that relates to your work?
I am a graduate of trade school for HVAC/R , was a Union Tradesmen, Associates in Applied Science, certified by the National Comfort Institute, Comfort Institute. Along with many other trade and industry specific certifications. I have been in this trade for 15 yrs. I am constantly pursuing knowledge in my field.