FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know that our pricing is transparent, with no hidden fees. We provide a clear and upfront estimate that includes a breakdown of parts, labor, and any additional costs. We offer competitive rates and strive to provide value by recommending the most cost-effective solutions for repairs. If applicable, we also offer discounts for first-time customers or on certain services, which we always communicate before any work begins. Additionally, any service fees are discussed beforehand, so customers can make informed decisions about their repairs. Our goal is to ensure customers are confident in both the quality of our work and the fairness of our pricing. Furthermore, exact pricing will be established when our technicians are on site where they can better understand the full project and any necessary parts or repairs.
- What is your typical process for working with a new customer?
After scheduling a convenient appointment for the customer, our technicians arrive to conduct a thorough inspection of the appliance, diagnosing the issue and explaining it in clear, simple terms. We provide an upfront estimate that outlines all costs, including parts and labor, ensuring complete transparency. With the customer’s approval, we carry out the repair efficiently and verify that the appliance is functioning properly before leaving. We also stand by our work with a warranty and remain available for any follow-up support or questions.
- What education and/or training do you have that relates to your work?
Our technicians have had the privilege of learning under master’s degree graduates in engineering, gaining invaluable hands-on experience directly from industry experts. Combined with years of practical work, this training has equipped our team with in-depth knowledge to address a wide range of issues across all major appliance brands.