FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is competitive and transparent, designed to deliver the best value for our customers. Here’s what you need to know: We offer discounts on many of our services. Customers have bargaining power even after discounts, ensuring you get the most affordable rates tailored to your needs. There are no hidden fees—our quotes are clear and upfront about all costs.
- What is your typical process for working with a new customer?
At Treasure Homes, we strive to make the process of working with us simple, transparent, and stress-free. Here’s what you can expect: 1. Initial Contact/Customer Inquiry: You can reach out to us to share your plumbing concerns or needs. We respond promptly to gather details about your issue or project. Follow-Up and Support-After-Service Care: We follow up to ensure everything is working perfectly and you’re happy with the results. Ongoing Maintenance: For preventive maintenance or recurring needs, we discuss options for setting up a plan to keep your plumbing in top condition. We pride ourselves on building long-term relationships with our customers through exceptional service, clear communication, and unmatched reliability. Let us show you why we’re Houston’s trusted plumbing experts!
- What education and/or training do you have that relates to your work?
At Treasure Homes, our team is highly trained and qualified, bringing a wealth of knowledge and expertise to every plumbing project. Here's a breakdown of the education and training that supports our work: Formal Education and Certification Professional Licensing All our plumbers are licensed, meeting the rigorous requirements set by the Texas State Board of Plumbing Examiners. Technical Training Programs Our team members have completed accredited plumbing trade school programs, covering essential topics like: Pipe installation and repair, Water heater systems Drainage and venting Plumbing codes and standards Advanced Certifications Energy-efficient plumbing solutions On-the-Job Training Years of hands-on experience in residential and commercial plumbing. Working under seasoned master plumbers to develop advanced skills. Ongoing Professional Development Continual Education Regular attendance at workshops and seminars to stay updated on the latest tools, techniques, and industry trends. Training in modern systems like smart home plumbing technologies and eco-friendly solutions. Safety Training Comprehensive training in workplace and customer safety, ensuring all work is done to the highest safety standards. This combination of formal education, practical training, and continuous learning equips us to deliver top-quality plumbing solutions with confidence and professionalism. Whether it’s a minor repair or a complex system installation, you can trust that your plumbing is in expert hands.