ATI
Introduction
ATI specializes in tackling the most demanding challenges through a comprehensive suite of services, including IT Consulting, Systems Integration, AI, Application Maintenance, and Staff Augmentation. With over three decades of experience spanning more than 25 industries and every facet of business, we drive transformational outcomes in a digitally connected world.
Our expertise shines in critical domains like Healthcare, Hardware-Software Integration, IoT, and Analytics. We transform raw information into invaluable decision-making tools that empower your businesses.
Overview
Current Top Pro
Hired 18 times
Background checked
45 employees
18 years in business
Payment methods
This pro accepts payments via Apple Pay, Check, Credit card, PayPal, and Zelle.
Social media
Featured Projects
6 photos
Specialties
Computer issue
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Computer type
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Reviews
Customers rated this pro highly for work quality, value, and professionalism.
Very good 4.6
15 reviews
5
80%
4
13%
3
0%
2
0%
1
7%
This pro's rating is a combination of reviews posted by customers both on and off of Thumbtack. Thumbtack cannot verify external reviews.
Read reviews that mention:
John M.
Jun 25, 2024
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Hired on Thumbtack
Hired on Thumbtack
Had taken my pc that kept constantly crashing to Best Buy for a diagnostic and they kept it over the weekend without finding any issues. In less than an hour here they were able to help me resolve the issue. Great work!
Details: PC • Desktop • System error or blue screen • My home, venue, etc. • At the pro’s location
ATI's reply
Thank you for sharing your experience John! We’re glad we could quickly resolve the issue and get your PC back up and running. Don’t hesitate to reach out if you need anything else!
Computer Repair
Nelida Q.
Jul 20, 2024
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Hired on Thumbtack
Hired on Thumbtack
Great service, very professional. I will hire them again if/when needed.
Details: PC • Desktop • Computer not turning on • My home, venue, etc.
ATI's reply
Thank you for the kind words Nelida! We’re glad you had a great experience and look forward to helping you again whenever needed!
Computer Repair
Kevin C.
Apr 21, 2024
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Hired on Thumbtack
Hired on Thumbtack
Unlock my daughter's computer in about 15 minutes.
Details: PC • Laptop • Troubleshooting needed to determine issue • At the pro’s location
ATI's reply
We are thrilled to hear we could help your daughter regain access to her computer so quickly.
Is there anything else we can assist you with today? We're always happy to help.
Computer Repair
Luzviminda K.
Nov 14, 2024
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Hired on Thumbtack
Hired on Thumbtack
This was truly a waste of time. It started with Anne reaching out to me talking to me on the phone and getting a list of what we needed help with that. Our business sent me an email, but there were no prices or time frames so I asked for an update and for two weeks, I waited for him to reply, then I got contacted by Sean who told me that Ian was no longer with the company and that he would be happy to help me. he was apologetic and we scheduled a time for him to come to my business to talk about all the issues we needed help with and I told him how I wanted to have a long-term relationship with their company for IT help. When he arrived, he did not provide a business card or any written information and he wanted to take my laptops with him, I had communicated with him. I thought this appointment was $178 for them to come to my business and do the work. They are on site. He also chose to tell me a 20 minute story about how his wife was taken advantage of at a Firestone tire store, and I patiently listened and the point of his story was to tell me how I could trust him, and that he does not take advantage of females. he left with three of my laptops. I told them that I needed them assessed to find out if they were worth upgrading and still using in my business and if they were to let me know and delete any personal information and put that on a USB drive and to get them back to a factory settings so that I could use them for employees. I never got a call asking me questions about the laptops on whether the information on the laptops was personal or business. I just received an invoice a few days later .
I paid the invoice online and then never heard anything from Sean. So I had to follow up and find out when they were bringing my laptops back and if they were setting them up so they could be connected to the network and set up with my printers. This is something that we had talked about in-depth at the first meeting . Then I get a voicemail from Sean telling me I had to pick them up in Plano. I had to call him back and remind him our discussion on how I wanted their staff to come to the business and set them up because they needed to connect the laptops to the drivers of the printers. His question to me was oh are the drivers not already on the laptops? I responded to Sean. You’re the one that just cleared out the laptops. You would know whether the printer drivers are on there or not, but I doubt it because you didn’t check to see what printers we had here at my business. Then there was silence so I told him please text me the address and I would be there today to pick up the laptops. I never received the text so I went ahead and looked it up myself and started driving there and four minutes before I arrived. I got the text of the address and I responded. I’ll be there in four minutes. I pull into the parking lot and I see a car pulling out which looks like him, but I’m not sure and I walked to the door and they are intern, Tara welcomes me and tells me he has just left. He literally saw me in the parking lot pull in. He did not stop and he just drove out of there and left me with my laptops with no notes on any of the things we discussed. I called their manager and I have not heard back from him. I don’t know what kind of business they’re running, but I am sorely disappointed in wasting over three weeks trying to get help and being patient with this company to find out, they are not staffed nor equipped to help small businesses. I do not recommend them and I’m very disappointed because I was really hoping to have a long-term business relationship with this company and I trusted them.
The things I needed help with were not complicated and I was assured that they could handle the requested made for a computer help. Tara was very friendly and she helped me get the laptops back into my car and I was very impressed with her customer service. Unfortunately, I can’t say the same about Sean.
Details: PC • Laptop • Troubleshooting needed to determine issue • My home, venue, etc.
Computer Repair
Alison S.
Oct 18, 2024
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Hired on Thumbtack
Hired on Thumbtack
My issue was handled quickly and efficiently
Details: PC • Laptop • Troubleshooting needed to determine issue • My home, venue, etc.
ATI's reply
Thank you Alison! We’re glad we could resolve your issue quickly and efficiently. Don’t hesitate to reach out—we’re here whenever you need us!
Computer Repair
Credentials
Background Check
Steven Keenan