FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are competitive in our pricing and also provide a discount to active and retired military personnel, first responders and teachers. Most projects require a 20% deposit to reserve a spot in our schedule. A 50% payment is due the day the work commences with the remainder due when the project is completed. Payment schedules may vary. Pricing may vary based on season, detail, accessibility etc.
- What is your typical process for working with a new customer?
We prefer to have a chat on the phone to discuss the project and the client's expectations. Designs may require a few days for a 2D design and up to 2 weeks for a 3D design. If the client is satisfied with the design, we will issue a written proposal. Other projects are based on size, scope of work, accessibility etc. and can sometimes be quoted on the spot. Every project is quoted as a whole, broken down into segments of the individual project (e.g. front yard sod, side yard walkway, back yard fence etc.). If the description meets the client's vision and the price matches their budget and we get the green light we then set up a date for the installation. Larger changes can be made until a week before the installation, minor changes can be made on the spot. If you have any further questions, please do not hesitate to contact us. We are here to help!
- What questions should customers think through before talking to professionals about their project?
It's vital for homeowners to do their own research. Not every contractor is reliable, and often times the quality reflects the price. Ask your friends, neighbors and the internet to figure out what your project should look like in the end and how much you could expect to pay.