FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When it comes to pricing, I believe in being transparent and fair. Here’s what customers should know: 1. Competitive Rates: I offer pricing based on the complexity and scope of the job, ensuring it’s competitive and reasonable. 2. Free Estimates: I provide free estimates so you can understand the costs before committing. 3. Hourly or Project-Based Pricing: Some tasks are charged hourly, while others have a flat rate, depending on what works best for the project. 4. No Hidden Fees: I ensure all costs are clearly outlined upfront, so there are no surprises. 5. Discounts: I occasionally offer discounts for repeat customers, senior citizens, or larger projects. 6. Material Costs: If materials are needed, I can provide a breakdown of their cost or work with materials you provide. Overall, I aim to deliver high-quality work that fits your budget while ensuring complete satisfaction.
- What is your typical process for working with a new customer?
When working with a new customer, I follow a clear and organized process to ensure everything goes smoothly and meets their expectations: 1. Initial Contact: I start by listening to the customer’s needs and gathering details about their project. This includes understanding the scope, timeline, and any specific preferences or concerns. 2. Assessment and Estimate: If needed, I visit the site to assess the project in person. I then provide a transparent estimate, outlining the cost and time required for the work. 3. Scheduling: Once we agree on the terms, I schedule the job at a convenient time for the customer. 4. Preparation: Before starting, I make sure I have all the necessary tools and materials. If the customer is supplying materials, I confirm everything is ready. 5. Execution: On the day of the project, I arrive on time and work efficiently, keeping the customer informed of my progress. I prioritize quality and attention to detail in every step. 6. Review and Feedback: Once the job is complete, I walk the customer through the finished work to ensure they’re satisfied. I also address any questions or adjustments they might need. 7. Follow-Up: I follow up after a few days to ensure everything is still in good condition and to build a lasting relationship for future projects. This process ensures a professional experience and helps me deliver the best results for every customer.
- How did you get started doing this type of work?
I got started as a handyman because I’ve always enjoyed working with my hands and solving practical problems. Growing up, I often helped friends and family with home repairs and projects, which sparked my interest in this kind of work. Over time, I realized I had a natural knack for fixing things and a strong attention to detail. I started taking on small jobs, like assembling furniture, mounting TVs, and doing minor repairs. Positive feedback and word-of-mouth referrals encouraged me to expand my services and take on more diverse projects. What I love most about this work is that every job is unique, and I get to help people improve their spaces while doing something I’m passionate about.